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Terms of Use — I am Agent

Effective date: TBD (set on publication, target 2026-06-01) Last updated: 2026-05-25

These Terms of Use ("Terms") form a binding agreement between you ("you", "User", or, where applicable, "Customer") and Korshunov Igor Vladimirovich, an individual ("we", "us", "our", or "Provider"). They govern your access to and use of the I am Agent mobile applications (iOS, Android), the web application available at https://crm.iamagent.app, the marketing website at https://iamagent.app, and any related services we provide (together, the "Service").

1. Acceptance of these Terms

By creating an account, clicking "I agree", installing the mobile application, signing in on the web, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy at https://iamagent.app/privacy, which is incorporated here by reference. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company, agency, or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity.

2. Eligibility

You may use the Service only if all of the following are true:

  • You are at least 16 years old. If applicable law in your country sets a higher minimum age for digital services, that higher age applies.
  • You have the legal capacity to enter into a binding contract.
  • You are not located in, under the control of, or a national or resident of any country subject to a comprehensive embargo by the United States, the European Union, the United Kingdom, or the United Nations Security Council, and you are not on any restricted-persons list of those jurisdictions.
  • Your use of the Service is permitted by the laws that apply to you, including the laws of Thailand and of the country in which you operate your real-estate business.

The Service is intended for business use by real-estate professionals (owners, agents, brokers, agencies). It is not designed for, or directed at, children under 16.

3. Accounts and security

To use most parts of the Service you must create an account by providing a valid email address, a password, and any profile information we require. You agree to provide accurate information and to keep it current.

You are responsible for:

  • maintaining the confidentiality of your password and any authentication factor;
  • all activity that occurs under your account, including activity by people you invite or to whom you give access;
  • notifying us at support@iamagent.app without undue delay if you suspect unauthorized access to your account.

We may, at our discretion, refuse to create, or close, any account that we reasonably believe is duplicated, fraudulent, or created to evade plan limits.

4. The Service

The Service is a customer-relationship-management ("CRM") tool for real-estate rental professionals. Core functions include managing real-estate listings, bookings, tenant contacts, calendar events, and team collaboration. We will use commercially reasonable efforts to keep the Service available, but we do not guarantee any specific uptime, response time, or feature set on free plans. We may add, change, withdraw, or limit features at any time. Where a change is materially adverse to paying subscribers, we will give the notice described in §17.

The Service is provided as a hosted "software-as-a-service" offering. You do not receive a copy of our server software or source code.

5. License to use the Service

Subject to your continuing compliance with these Terms and (where applicable) payment of the fees in §9, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal real-estate business purposes only. All rights not expressly granted are reserved.

The mobile application is licensed (not sold) to you. The license is also subject to the Apple-specific terms in §20 and the Google-specific terms in §21 where applicable.

6. Your Content

"Your Content" means any data you submit to or generate within the Service, including property listings, photos, prices, tenant contact information, identity-document images, booking records, notes, and messages.

Ownership. As between you and us, you keep all rights in Your Content. We claim no ownership in it.

License to us. You grant us, and our hosting and processing sub-processors listed in our Privacy Policy, a worldwide, royalty-free, non-exclusive license to host, store, copy, transmit, display, back up, and process Your Content solely as necessary to provide, secure, support, and improve the Service for you and the workspace you belong to, and to comply with law. This license ends when Your Content is deleted from the Service, subject to short retention periods needed for backup rotation and legal compliance, as described in our Privacy Policy.

Your warranties about Your Content. You represent and warrant that:

  • you own Your Content or have all rights, consents, and authorizations needed to upload it and to permit us to process it as described above;
  • in particular, where Your Content contains personal data of third parties (tenants, owners, employees, identity-document images such as passport scans), you have a lawful basis under applicable data-protection law (PDPA, GDPR, or other) to collect, store, and share that data with us as a processor;
  • Your Content does not infringe any third-party intellectual-property, privacy, or publicity right and does not violate any law.

You alone are responsible for the accuracy and legality of Your Content. We do not pre-screen Your Content. We may, but are not obliged to, remove Your Content that we reasonably believe violates these Terms or applicable law.

7. Acceptable use

You agree not to, and not to allow anyone using your account to:

  • use the Service to send spam, unsolicited marketing, or chain messages;
  • upload content that is illegal, defamatory, harassing, hateful, sexually exploitative of minors, or otherwise prohibited by applicable law;
  • upload malware, viruses, or any code designed to disrupt the Service or other users;
  • reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent applicable law expressly permits;
  • copy, scrape, mirror, or systematically extract data from the Service other than data that belongs to you or your workspace;
  • use the Service to build a competing product, or for benchmarking that you intend to publish, without our prior written consent;
  • sell, sublicense, rent, lease, or resell access to the Service to a third party, or share login credentials with anyone outside your workspace;
  • circumvent or attempt to circumvent any usage limit, rate limit, paywall, or access control;
  • create multiple accounts to evade limits or restrictions;
  • impersonate any person or misrepresent your affiliation with any person or entity;
  • use the Service in any way that would cause us to violate any law, including export-control law, anti-money-laundering law, or sanctions.

We may suspend or close an account that we reasonably believe is violating this section, with or without prior notice, depending on the severity of the conduct.

8. Workspaces and teams

The Service is multi-tenant. Each Customer has one or more isolated workspaces ("Workspace"). Within a Workspace there are two roles:

  • Admin (the account that created the Workspace or to whom administration has been transferred): can invite, modify, and remove members, can see all data in the Workspace, and is the Customer for billing purposes.
  • Agent (an invited member): can act only within the permissions granted by the Admin.

If you are an Admin, you represent that you have authority to bind your Workspace and each Agent you invite to these Terms. You are responsible for the Agents you invite, for the data they upload, and for ensuring they know and follow these Terms. You may remove an Agent at any time through the Service; we will rely on your instructions about who is or is not an authorized member of your Workspace.

If you are an Agent, you acknowledge that the Admin controls your access, can see data you create in the Workspace, and may remove you at any time. Data created by an Agent inside the Workspace belongs to the Customer, not to the Agent personally.

9. Subscriptions, payments, and refunds

Current state. At the date of these Terms, all paid plans are temporarily provided at no charge. The provisions of this section will become operative when paid plans are launched.

Plans. We offer the following plans (see https://iamagent.app for current details):

  • Standard — free, with usage limits described in the Service;
  • Premium — paid, with higher limits and team features.

Billing channel. When paid plans launch, mobile subscriptions are billed exclusively through your Apple ID (in-app purchase) on iOS, through your Google Play account on Android, and through Stripe on the web. All taxes, FX conversion, and processing fees that those channels impose are part of the price they show you at checkout.

Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as you select) at the then-current price for the same period, until cancelled. You must cancel at least 24 hours before the end of the current period to avoid being charged for the next one.

Cancellation. You cancel through:

  • iOS: Settings → Apple ID → Subscriptions;
  • Android: Google Play → Payments & subscriptions → Subscriptions;
  • Web (Stripe): the billing page inside your account.

Refunds. We do not refund partly used billing periods. Refund requests for purchases made through Apple are handled under Apple's standard refund process (reportaproblem.apple.com). Refund requests for purchases made through Google Play are handled under Google Play's standard refund policy. Refund requests for purchases made through Stripe may be sent to support@iamagent.app and will be reviewed on a case-by-case basis. Nothing in this section limits any mandatory consumer right under the law that applies to you.

Changes to fees. We may change subscription prices. New prices apply to renewals after the change takes effect, and we will give you at least 30 days' notice by email and an in-app banner before the change.

Taxes. Where we (or the relevant billing channel) are required to collect VAT, sales tax, or similar tax, that tax is added to the price.

10. Free tier

The Standard plan is provided without charge. For the free tier:

  • there is no service-level agreement, no uptime commitment, and no guaranteed response time for support;
  • we may impose, change, or remove usage limits at any time;
  • we may withdraw the free tier, in whole or in part, with at least 30 days' notice.

11. Termination

By you. You may terminate these Terms at any time by deleting your account inside the application (open the Account tab and use Delete account at the bottom; on the web, in the Security section). Deletion is processed as described in our Privacy Policy and runs immediately (cascading deletion). If you are a company owner, deleting your account removes the entire workspace, including the accounts of every agent you invited.

By us. We may suspend or terminate your access to the Service, and these Terms, immediately and without prior notice if:

  • you materially breach these Terms (including §§3, 6, 7, 8);
  • you fail to pay any undisputed fee when due;
  • we are required to do so by law, by a competent authority, or by Apple, Google, or another platform we depend on;
  • we reasonably believe that continued provision of the Service to you creates a security, legal, or reputational risk to us or to other users.

Account freeze. Between suspension and termination, we may freeze your account: you keep your data but cannot log in or use paid features. We do this, for example, when we detect a likely policy violation or a payment failure and want to give you a chance to respond.

Effect of termination. On termination, your right to use the Service ends. Your data will be deleted as described in our Privacy Policy. Sections that by their nature should survive (in particular §§6 (your warranties), 12, 13, 14, 15, 18, 19, 22) survive termination.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM LOSS OR CORRUPTION OF DATA, OR THAT IT WILL MEET YOUR REQUIREMENTS.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted by law and your mandatory consumer rights are not affected.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, BOOKINGS, CONTRACTS, DATA, OR ANTICIPATED SAVINGS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU ACTUALLY PAID TO US (OR THROUGH APPLE, GOOGLE, OR STRIPE FOR THE SERVICE) IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law (for example, liability for fraud, for gross negligence in jurisdictions where that cannot be excluded, or mandatory consumer-protection liability).

14. Indemnification

You will defend, indemnify, and hold harmless us, our affiliates, and our personnel from and against any claim, demand, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) brought by any third party and arising out of or in connection with:

  • Your Content, including any claim that Your Content infringes intellectual-property, privacy, or publicity rights, or violates data-protection law (in particular claims by tenants whose personal data, identity documents, or passport scans you uploaded);
  • your use of the Service in violation of these Terms or of any law;
  • your dispute with any member of your Workspace, any tenant, any property owner, or any other third party.

We will notify you promptly of any such claim and will, at our option, allow you to control the defence with counsel of your choice reasonably acceptable to us, provided that any settlement that admits fault, imposes obligations on us, or affects our reputation requires our prior written consent.

15. Intellectual property

The Service, including the software, code, design, look-and-feel, trademarks, logos, and documentation, is owned by us or our licensors and is protected by intellectual-property law. Nothing in these Terms transfers any of those rights to you. You will not remove, alter, or obscure any copyright, trademark, or other proprietary notice.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use that feedback for any purpose without obligation to you.

16. Third-party services

The Service depends on, and may interact with, third-party services, including Supabase (hosting and database, AWS Tokyo region), Apple (App Store and in-app purchase), Google (Play Store and Play Billing), Resend (transactional email), Stripe (web billing), and others listed in our Privacy Policy. We do not control those services and we are not responsible for their availability, performance, or content. Your use of any third-party service is subject to that provider's own terms.

17. Changes to these Terms

We may change these Terms from time to time. Where a change is material, we will give you at least 14 days' advance notice by email (to the address registered to your account) and through an in-app banner. Other changes take effect when they are posted at https://iamagent.app/terms with an updated "Last updated" date. If you continue to use the Service after a change takes effect, you accept the change. If you do not accept a material change, your remedy is to stop using the Service and delete your account.

18. Governing law

These Terms and any non-contractual obligation arising out of or in connection with them are governed by the laws of the Kingdom of Thailand, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction that grants you the protection of mandatory local consumer law, this choice of law does not deprive you of the protection of that mandatory local law.

19. Dispute resolution

We hope to resolve any dispute informally first. Before starting any formal proceeding, please contact us at support@iamagent.app describing the dispute and the remedy you seek, and we will try in good faith to resolve it within 30 days.

If we cannot resolve a dispute informally, the courts of Surat Thani Province, Thailand have exclusive jurisdiction, except that:

  • we may bring proceedings to protect our intellectual property or to enforce payment in any court of competent jurisdiction; and
  • consumers resident in the European Union, the United Kingdom, or another jurisdiction that grants exclusive jurisdiction to the courts of the consumer's domicile retain the right to bring proceedings in those courts.

20. Apple-specific terms (iOS app only)

This §20 applies only when you use the iOS application. In the event of any conflict between this §20 and any other provision of these Terms with respect to iOS use, this §20 prevails.

  • These Terms are between you and us only. Apple Inc. ("Apple") is not a party.
  • We, not Apple, are solely responsible for the iOS application and its content.
  • Apple has no obligation to provide any maintenance or support for the iOS application.
  • If the iOS application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS application; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the iOS application. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility.
  • We, not Apple, are responsible for addressing any of your claims or any third-party claims relating to the iOS application or your possession or use of it, including product-liability claims, claims that the iOS application fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar legislation.
  • If a third party claims that the iOS application or your use of it infringes that party's intellectual-property rights, we (not Apple) will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
  • You represent and warrant that you are not located in a country subject to a US Government embargo, or designated by the US Government as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you with respect to the iOS application.

21. Google-specific terms (Android app only)

This §21 applies only when you use the Android application available through Google Play.

  • These Terms are between you and us. Google LLC and its affiliates ("Google") are not a party and have no obligation to support, maintain, or warrant the Android application.
  • All purchases of subscriptions or other paid features through the Android application are processed by Google Play and are subject to your Google Play account agreement. Refund requests for those purchases follow Google Play's refund policy.
  • You agree to comply with all applicable Google Play terms when using the Android application.

22. General

  • Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms we present at checkout, are the entire agreement between you and us about the Service and supersede any prior agreement on the same subject.
  • Severability. If any provision is held unenforceable, the remaining provisions stay in full force, and the unenforceable provision will be modified to the minimum extent needed to make it enforceable while preserving its intent.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to an affiliate, a successor, or a buyer of our business, on notice to you.
  • Independent contractors. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and us.
  • Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, power or network failure, or actions of public authorities.
  • Notices. We may give you notice by email to the address registered to your account or by posting in the Service. You may give us notice at support@iamagent.app.
  • Language. These Terms are written in English. We may publish translations into Russian and Thai for convenience; in the event of a discrepancy, the English version prevails, except where local law requires otherwise.

23. Contact

Questions about these Terms? Write to:

Korshunov Igor Vladimirovich Email: support@iamagent.app

End of Terms of Use.